Senior IT Business Analyst

Are you a Senior IT Business Analyst with a strong background in subscription order management process flows, systems, and integrations?

Our client, a leading Boston-based SaaS company, is executing a large-scale project to migrate existing quoting and order-entry capabilities to a solution which integrates the Zuora subscription management platform with Salesforce. We are looking for a Senior IT Business Analyst to perform the following duties:

  • Assess key business process flows related to quote configuration, order conversion, invoice generation, order fulfillment, and renewals generation
  • Elicit, define and draft Business Requirements for comprehensive lead-to-quote-to-order and related process flows for new sales, renewals, upsell and cross-sell transactions
  • Write Agile User Stories for the Salesforce Dev/Config team, Test Scripts for UAT, and hand-off materials for the business
  • Draft Functional Requirements for the configuration of Zuora and related applications to ensure a robust and scalable quote-to-cash ecosystem
  • Assemble all project materials (e.g. BRD, Solution Document) into a single, cogent document

Critical Success Factors

  • Strong cross-functional collaboration and communication experience, skills
  • Deep experience in product configuration, pricing, quoting and order management functionality
  • Proven business analysis, requirements elicitation, and documentation skills
  • Effective at writing Agile User Stories
  • Highly comfortable in complex technical environments
  • Knowledge of major ERP and CRM applications (e.g. Oracle, SAP, NetSuite and/or Salesforce)
  • Understanding of recurring revenue, subscription management and contract data structures


  • Experience with Zuora or another subscription management system is a significant plus


SQA is an equal opportunity employer and supports workforce diversity.