Bob’s Discount Furniture

Test 2

SQA evaluated and validated the effectiveness of Help Desk processes, personnel and metrics. With an understanding of current challenges and future needs, SQA developed a prioritized and sequenced set of recommendations aligned with the company’s culture and goals.

Focus

  • Help Desk Evaluation
  • Skills Assessment
  • Recommendations

Resources

  • Solutions Architect

As a trusted advisor, SQA used a customer-first approach to identify areas of improvement in Help Desk operations to increase customer confidence.

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